SharePoint Help Desk – Happy Customers Are Loyal Customers
Manage incoming support request emails or to web. Use standard solutions to provide timely consistent answers to recurring request.
Integrate Help Desk functionality with BPA’s unique SharePoint Helpdesk portal to empower your clients to track what they need when they need it.
Requests from your web site will be automatically pushed into your CRM.
Send mass emails or letters to your targeted contacts with huge flexibility.
Fera held a competition among staff to come up with a name for the CRM, which is now known as Connections. Today, Connections is adopted and working as a corporate system within Fera and is used to manage customer and stakeholder intelligence, sales activity, customer pipelines, customer communications and stakeholder contact details across both its public and private sector activity.